Terms & Conditions

About Us

This web site is owned and operated by APS UK Ltd T/A Master Finish by APS who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
APS UK Ltd T/A Master Finish by APS
Unit 5 Jupiter Drive,
Chester West Employment Park,
Chester,
CH1 4QS
Phone: 01244 375 029
Fax: Email: sales [at] masterfinish [dot] co [dot] uk
Company Registration Number: 08965315
VAT Registration Number: 185736567

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.

We accept Visa and MasterCard.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 2-3 working days.

Any damage to goods received must be reported within 24 hours of delivery. Please inspect your goods as soon as they arrive. You must inform us within one working day if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We shall be under no liability to you for loss or damage direct or indirect as a result of defective goods.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website and you reach the payment stage, you will be directed to WorldPay to process your payment. This is a secure online payments system run by WorldPay who are recognised by all major banks. Master Finish by APS will never see your card details and they are encrypted between your computer and the authorisation system using the latest encryption systems.

Best Price Guarantee

We are proud to offer more than competitive prices, but we never want price to be a reason you shop elsewhere.

Telephone us: 01244 375 029 Monday – Friday 8am – 5pm.

Here’s what you will need:
– Product reference and price
– Competitors web site address (sorry no auction sites or non UK based sites)

Price Promise additional information:
– Price match includes competitors discount code offers.
– Price match must include relevant charges including delivery and VAT.
– The product has to be identical to the product on our site and available for immediate despatch.
– Price match is valid on the day of purchase and up to 7 days afterwards.
– Price match applies to items showing our Best Price Guarantee logo only.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01244 375 029 (International +44 01244 375 029) or write to us at Unit 5 Jupiter Drive, Chester West Employment Park, Chester, CH1 4QS United Kingdom

Privacy Policy

APS UK Ltd T/A Master Finish by APS do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We hope you will be happy with your purchase.
Please contact us on 01244 375 029 before returning any items. We are happy to accept unused items providing the goods are returned within 14 days of receipt.

Items should be unopened, unused and in a saleable condition. Please ensure that all items are well packed and that a copy of your invoice is included.

Return costs are at your own expense. Please ensure you use a trackable service with adequate compensation, as all goods must arrive in A1 saleable condition in order to be refunded.
We regret that the original delivery charge is not refundable and items which originally qualified for free delivery will be refunded minus £6.75 (inc VAT).

We will accept items for return after 14 days at our discretion, however, these will be subject to a restocking fee of 15%.

Refunds will be made to the card originally used to place the order.